EPISODE: 205 – The Results of AI-First SEO
AI is no longer something that’s “coming.” It’s already changing the way auto repair shops get discovered, build trust, and attract high-value clients. In this conversation, Brian Walker sits down with Doug DeLucca and Chris Luoma to talk about what happens[…]
EPISODE: 204 – Why Your Marketing Works….Until It Doesn’t
Let’s be real, nothing feels better than when your marketing is firing on all cylinders. Phones ringing, bays full, your team moving fast. And then… it just stops.
No warning. No clear reason. Same budget, same ads, same strategy but the results? Gone[…]
EPISODE: 203 – Should You Have a Customer Advisory Panel?
Most shop owners are out here making big decisions based on gut feelings, a few loud customer opinions, or whatever seems like a good idea in the moment[…]
EPISODE: 202 – Bold Leadership with J.R. Portman
Leadership isn’t always about learning how to manage other people. Sometimes it’s about getting uncomfortable enough to finally lead yourself.
In this episode, Brian talks with J.R. Portman about his experience at Bold Advanced Leadership, a training that pushed him physically, mentally, and emotionally. They talk about enthusiasm, honesty[…]
EPISODE: 201 – The Loyalty Gap: Why Customers Don’t Come Back
You got the customer. You did the work. You got paid…and then they disappear.
That’s not normal, and it’s costing you way more than you think.
Kim Walker digs into the loyalty gap that keeps auto repair shops stuck in a transactional cycle and shows why customer loyalty is built in the space between visits, not just at the counter. From follow-up and personal connection to surprise-and-delight moments[…]
