How To Get Your Customers To Like Your Team
The first time a customer meets your team might not even be at your shop. It could be during a quick phone call, at a community event, or even while standing in the grocery store checkout line. No matter where it happens, that first impression sticks with people far longer than we sometimes realize. In […]
Building Great Teams w/J.R. Portman
EPISODE: 161 – Building Great Teams w/ JR Portman – Culture, EOS, and Hiring Right
We all want great teams, but most shop owners don’t realize that a high-performing team doesn’t start with talent; it starts with culture. In this episode[…]
Creating Superfans with Brittany Hodak
EPISODE: 156 – Creating Superfans with Brittany Hodak
Have you ever met someone who just gets it, like, really understands what it takes to create a business people rave about? That’s exactly who Brittany Hodak is. And thanks to[…]
Staying Humble While Promoting Your Community Involvement
EPISODE: 142 – Staying Humble While Promoting Your Community Involvement
Getting involved in your community is powerful, but how do you share your efforts without sounding boastful? There’s a fine line between successful and selfish self-promotion, and in this episode[…]
Stolen Leadership And Allowing Your Team To Make Mistakes
EPISODE: 132 – Stolen Leadership And Allowing Your Team To Make Mistakes
In this episode of the Auto Repair Marketing Podcast, we explore the concept of “stolen leadership”—a fascinating approach to leadership where proactive team members step up and take[…]
The Great SMP Website Debacle
EPISODE: 128 – The Great SMP Website Debacle
In this episode, Brian Walker is joined by guest Hallie Wasinger to provide a behind-the-scenes look at how they tackled a major business challenge head-on. After two months of[…]
Creating Magnetic Shop Culture to Attract the Best Team
What would you do, say, or feel if one of your team members described your company as a cult? I’ve had the luxury of working for some really great organizations. I’ve also had the pain of working for some who were not great. I bet if you asked ten people how they define greatness you’d […]
Maintaining Your Company Culture While Growing
EPISODE: 041 – Maintaining Your Company Culture While Growing
You’re growing – -a lot, but concerned about losing the company culture you’ve spent so much time, energy, effort, and[…]
Can Company Culture Have Anything To Do With Marketing?
EPISODE: 021 – Can Company Culture Have Anything To Do With Marketing?
Aren’t core values something you just hang on your wall and forget about? That’s how I used to feel about them until I had an[…]
Is It Customer Service Or Is It Marketing?
EPISODE: 011 – Is It Customer Service Or Is It Marketing?
Sometimes the lines between customer service and marketing can get pretty blurred, but does it really matter? Join Kim and Brian as they talk about some of their[…]