The Auto Repair Marketing Podcast Episode 41. Brian & Kim Walker talking about the topic "Maintaining Your Company Culture While Growing". Sponsored by Repair Pal.

Maintaining Your Company Culture While Growing

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EPISODE: 041 – Maintaining Your Company Culture While Growing


You’re growing – -a lot, but concerned about losing the company culture you’ve spent so much time, energy, effort, and money on building. In this episode, Kim Walker shares her thoughts, ideas, and strategies being implemented to be super intentional about maintaining company culture.

Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at

Talking Points

  • Worked hard to define core values, build a team, processes
  • You’re getting great results
  • You’re growing
  • But fearful of losing momentum, culture, pace, etc
  • Keep Core Values front & center. What we do:
    • Hiring, onboarding
    • Firing relates back
    • In the middle – reward + recognize
    • Make decisions
  • Process
    • Documented
    • Practiced by all
    • Appreciated + Understood
  • Onboarding.
    • How do you do it? 
    • Is it documented? Can it be duplicated easily?
  • Hire Slow, Fire Fast
  • Games
    • Kim Games (Slack)
    • JR’s Dad Jokes + Puns
    • Playfulness, laughter, joy. Happiness is a core value for us. 
    • Contests.
  • Surprises
    • Letters to family
    • Door Dash
    • Surprise Stand Up Guests
      • Lucas Underwood
      • Justin Allen
      • Scott Boney
      • Tony Romain
  • Travel together/retreat
  • Training
    • Meaningful
    • Easily found for future reference
  • Mentoring
  • Day to Day Connections
    • Slack
    • Huddles
    • Project Management software communication

We are just one of many podcasts a part of the Aftermarket Radio Network. You can find those at – go and give them a listen!

Until next time – go fill those bays!

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