The Most Important KPI You’re Not Tracking with Chris Cotton

EPISODE: 189 – The Most Important KPI You’re Not Tracking with Chris Cotton You might be tracking average repair order, car count, even gross profit, but are you looking at your average estimate? In this episode, Brian Walker sits down with coach and shop owner Chris Cotton to dig into what may be the most underutilized KPI[…]

Are You Being Unreasonable? I Hope So!

EPISODE: 089 – Are You Being Unreasonable? I Hope So! In this episode, Kim reviews the book “Unreasonable Hospitality” and talks about ways you can become so good at customer service and making your customers feel special[…]

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January 22, 2026

Our Favorite Episodes of 2025

EPISODE: 186 – Our Favorite Episodes of 2025 Want a shortcut to the best episodes from 2025 that’ll breathe new life into your mindset, your marketing, and your mission as a shop owner? This one’s a must-listen. Kim and Brian sat down[…]

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December 10, 2025

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December 4, 2025

From Invisible to Unmissable: How McCart’s Auto Center Stands Out

EPISODE: 181 – From Invisible to Unmissable: How McCart’s Auto Center Stands Out with Kelly McCart A bland building that blended in… turned bold brand that brought in business. That’s the real story behind this episode featuring Kelly McCart from McCart’s Auto Center. If you’ve ever wondered whether the look[…]

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The Most Important KPI You’re Not Tracking with Chris Cotton

Are You Being Unreasonable? I Hope So!

Programmatic Ads

The SMP Process

Pricing Overview

Our Favorite Episodes of 2025

LC – DATA

Learning Center

From Invisible to Unmissable: How McCart’s Auto Center Stands Out

Program Pricing

Don’t you deserve to have a thriving business?

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