Client Hub
Your direct connection to support, resources, and more!
Contact a Team Member
FAQs
How do I access my analytics dashboard?
Visiting your analytics dashboard for marketing services such as Digital Ads, SEO, and Social Media provides you with transparency to your stats and results.Â
To access your dashboard visit: https://shop-marketing-pros.agencyanalytics.app/
To login, use your work email for the username and the unique password that you created during setup.
If you lose your password, you can select the “Forgot Password” link to reset a new one.
What is my Google Drive Shared Assets Folder and how do I access it?
Your shared Google Drive, or Shared Assets Folder, with SMP serves as a storage folder shared between your team and ours. Here, you can upload photos, videos, your team roster, and any other assets that would be beneficial for us to use in your marketing services. Typically, this folder will be named ‘Your Business Name + SMP Shared Assets.’ Please inform your point of contact on our team whenever you update any assets in the shared Google Drive.
The link to your Shared Assets Folder will be included in your pre-kickoff email and post-kickoff homework email. If you have misplaced this link, please reach out to your Customer Success Manager. Additionally, you can bookmark this link or ‘Star’ this folder if you are using the Google Suite for convenient access.
I plan on hiring at my shop and want to promote it with my marketing services. How do I share that info?
Please fill out this form to share your hiring information with us. As your marketing partners, we’ll include the job listing on your website and ads or social media (if you receive these services).
My shop is moving locations or I am opening a new location. What steps can I take to promote it?
Contact your Customer Success Manager to let them know you’re moving locations! Depending on what services you receive, we will help you market your move by:
- Adding the new location, phone number, hours and map to your website
- New location Facebook awareness ads and edits to Google Ads to indicate new location
- New location Google Business Listing, optimization, posts and NAP changes to directories
- Social media posts relating to progress updates, opening dates, etc. You will also receive an email newsletter announcing the move/new location opening if you receive email services.
If you are opening a brand new location and would like marketing services for your new location, please contact J.R.Â
I am taking new photos of my shop. Is there a list I can follow or tips to help me get the best results?
SMP has created a Photography Guide and Wishlist that can assist you in understanding how to capture better photos of your shop and identify which photos are most beneficial for your marketing services and website. This guide provides examples, tips & tricks, a checklist, and much more.Â
Hiring a photographer for professional photos can also help elevate your branding and image. This list also doubles as a shot list to provide your photographer with.Â
SMP has created a Photography Guide and Wishlist that can assist you in understanding how to capture better photos of your shop and identify which photos are most beneficial for your marketing services and website. This guide provides examples, tips & tricks, a checklist, and much more.Â
Hiring a photographer for professional photos can also help elevate your branding and image. This list also doubles as a shot list to provide your photographer with.Â
How do I shoot videos to share for my marketing services?
The best way to shoot video is horizontally with yourself in the center. This allows us to use the video on websites, ads, and social media. If the video is only for social media, please record vertically. You can also watch our series on how to shoot video for your auto repair shop.
How do I update my payment method for SMP service management billing?
Please fill out this form to update how we are billing you for your services.
How do I update my payment method for my Digital Ad billing?
What is a SHIELD-Y and how do I nominate a Shop Marketing Pros Team Member for one?
Each quarter we award one Shop Marketing Pros team member who has been nominated the most for their display of the Shop Marketing Pros SHIELD.
- Synergy – We’re Smarter Together
- Happiness – We Have Fun
- Integrity – We Do The Right Thing
- Expansion – We’re Confidently Curious
- Leadership – We’re Driven to Lead
- Dedication – We Do The Work
To Nominate, simply fill out this form with the name of the nominee, the specific SHIELD for which the nomination is based on, and a simple summary of what this team member did to earn your nomination.
How do I refer a shop to you?
Shop Marketing Pros Referral Program
Earn Discounts for Helping Great Shops Find Great Marketing
At Shop Marketing Pros, we believe that great clients know other great shop owners. That’s why we’re rewarding you for spreading the word about our top-tier marketing services. With our referral program, you can earn substantial discounts—potentially even free marketing—simply by introducing new clients to us.
How It Works
- For every new client you refer, you’ll receive 10% off your invoice (up to $500 per month, per referral).
- If the referred client signs up for a website-only service, the maximum discount is $250 per month, and the discount will expire once the website is paid in full, typically after 18 months.
- This discount remains active for as long as the referred is a Shop Marketing Pros client and their payments are up-to-date.
- If you refer 10 clients, you could receive 100% off your invoice, meaning completely free marketing services!
Important Guidelines
- An existing client must refer the new client before they make initial contact with us.
- A referral is only valid if the referring client emails us to make an introduction. The new client cannot simply mention your name after they have already reached out.
- Discounts apply to future invoices and cannot be applied retroactively.
- There is no limit to how many clients you can refer—the more you refer, the more you save!
How to Refer Someone
To ensure you receive credit for your referral, simply email your customer success manager before your referral reaches out. Provide us with the shop owner’s name, business name, and contact information. Once they become a paying client, your discount will be applied to your next invoice.
We appreciate your trust in Shop Marketing Pros, and we can’t wait to reward you for helping us grow with incredible shop owners like you!
My phone is ringing, but my calls are not converting to customers. What can I do?
When calls are not converting, we usually see there is an opportunity to train your service advisor on handling the calls. Our team put together this phone call handling sheet to assist you with that! You can also find additional courses below in the resources section.
Resources
If you have a resource from your coaching company or group that you would like to share on the hub, please submit via the form at the bottom of this page.Â
FREE Course:
Be Great on the Phone
Provided by The Institute for Automotive Business Excellence, this course equips your team with the skills and strategies for effective phone communication. Crucial for success in the automotive repair industry, this course helps convert leads into clients! Use the button below to find the course and enter SMP’s unique code for free access.
Coupon Code:Â knowliketrust
How to Market Your Auto Repair Shop Around Slow Times
We know how it feels when you look into the shop and see empty bays, and even worse, an empty schedule. In this blog, we’re diving into how to plan for predicted slow times and what to do for unpredicted slow times. (Hint: marketing helps!) Use the button below to navigate to the Blog and plan ahead for your next slow time.
FREE Course:
Auto Shop Profits and Cash Flow
Do you live paycheck to paycheck despite owning your own auto shop? If so, you’re not alone. Even when making over $250,000 a year, 33% of Americans still struggle to stay afloat and cover their expenses. Fortunately, it doesn’t have to be that way.
With help from the AutoFix Auto Shop Coaching team, it’s possible to get your money working for you. You just need to tap into the power of our Auto Shop Profits and Cash Flow system to get out of survival mode once and for all.
If you’re simply tired of being at the mercy of your business, it’s time to take back control of your finances with our help.
FREE Training Series:
Turn Your Telephone into a Goldmine
Brought to you by Elite Worldwide, Inc., this four-part professional training series is designed to transform your service advisors and shop owners into phone communication wizards. Master the art of telephone sales and customer service to significantly boost your shop’s revenue and client satisfaction. Tap into the tools and techniques that make every call a potential goldmine!
Coupon Code: goldmine
FREE Course:
Breaking the Mold
Between 50 and 60% of the driving public want to have their vehicle serviced and repaired in the most convenient way possible. These potential clients are not price conscious but value conscious. That means they are not interested in the price of a specific item, they just want someone to manage their transportation and keep it safe, reliable, and economical. It means that looking after clients and their vehicles this way will automatically make a technician more efficient and productive, which will lead to higher wages and better profitability.
FREE Course:
10 Skills to Master as a Service Advisor
Our Marketing Service Advisor, Michael, has over 30 years in auto repair shop experience. He has put together this course to provide 10 easy-to-implement steps for improving your customer experience through your service advisor!
Client Only
Facebook Group
There have been multiple occasions where we at SMP have wanted to connect one client with another, share information quickly and easily, teach, or ask questions exclusively to our clients. So, here we are! This is a place for us to connect further with our clients and for you to connect with each other as well! Use the button below to join and visit the group.
J.R. Portman
DIRECTOR OF OPERATIONS & SALES
Questions About Services?
If you have questions about your existing services, or would like to discuss adding additional marketing services or web design, please click the button below to schedule a meeting with our Director of Sales JR Portman.
Thanks for Visiting!
Thank you for visiting our new client hub. We hope you continue to use this page as your direct connection to the SMP team and services. Please complete this form to let us know how to improve this resource for you!
© 2026 SHOP MARKETING PROS