EPISODE: 011 – Is It Customer Service Or Is It Marketing?
Summary
Sometimes the lines between customer service and marketing can get pretty blurred, but does it really matter? Join Kim and Brian as they talk about some of their favorite customer service tricks that auto repair shops can use to create raving fans who love your shop, refer their friends, and become overall advocates for your business.
Talking Points
- Opening the door for your customers
- Friendly, personal greeting
- Make their coffee for them
- Wash their car
- Pull the car around
- Make notes in the CRM
How To Get In Touch
Group – Auto Repair Marketing Mastermind
Website – shopmarketingpros.com
Facebook – facebook.com/shopmarketingpros
Get the Book – shopmarketingpros.com/book
Instagram – @shopmarketingpros
