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The Auto Repair Marketing Podcast

Here at Shop Marketing Pros, we believe in teaching as a valuable way to connect with shop owners, help them with their marketing, and inspire them to put effective marketing measures in place at their shop.

We are honored to have The Auto Repair Marketing Podcast as part of The Automotive Repair Podcast Network. In our podcasts you will hear from former shop owners, now marketers Brian and Kim Walker, our Shop Marketing Pros professional team members, coaches in the industry, shop owners, and other industry professionals.

It is our goal that every moment you spend listening leaves you with impactful ideas and inspiration to improve your marketing. If at anytime you have a question, feel free to contact us at anytime!

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Why Customers Ghost You – 7 Reasons Great Customers Don’t Come Back

EPISODE: 212 – Why Customers Ghost You – 7 Reasons Great Customers Don’t Come Back

Have you ever looked at a customer who spent thousands with you, loved your shop, left great reviews… and then just disappeared? You know- that head-scratching moment. We’re going to unpack it for you today! 

Kim Walker explores the real reasons loyal customers disappear after what seemed like a great visit and shares seven practical insights to help auto repair shop owners create memorable experiences that keep clients coming back. From strengthening follow-up systems and building genuine relationships[…]

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What Shop Owners Need to Know About Meta One

EPISODE: 211 – What Shop Owners Need to Know About Meta One

This week, Caroline Legrand and Hallie Wasinger take over the mic to break down one of Meta’s biggest changes for businesses in years: Meta One. They explain what this new subscription service is, how it differs from Meta Verified, and what it could mean for auto repair shop owners who rely on Facebook and Instagram[…]

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How To Capture Great Content, Not Just Create It

EPISODE: 210 – How to capture great content, not just create it

Today, we’re tackling a challenge that almost every shop owner faces. You know social media is important. You know your marketing performs better when it’s authentic and showcases your people, your culture, and the incredible work happening inside your shop every day. But somewhere between the excitement[…]

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Real-World AI for Auto Repair Shops with Joe Schindler

EPISODE: 209 – Real-World AI for Auto Repair Shops with Joe Schindler

AI is moving fast, but most shop owners are still trying to figure out where it actually fits into their business. Joe Schindler has gone far beyond experimenting with ChatGPT and is putting AI to work in ways that save time[…]

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Legacy of Education, Events, and Care

EPISODE: 208 – Legacy of Education, Events, and Care

Some shops sponsor a Little League team and call it community involvement. Others build their entire business around serving people.

Patrick Weidman and Jean Bradley have spent decades creating a culture where giving back is simply part of how they do business. From Ladies’ Night educational events[…]

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Should Your Shop Have a Team Retreat?

EPISODE: 207 – Should Your Shop Have a Team Retreat?

Let’s be real. Your team probably needs a break more than they need another meeting.

Brian and Kim Walker talk about their fifth annual team retreat, why they intentionally do almost no work during it, and how getting away together has helped their remote team reconnect, rest, laugh[…]

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AI Nuggets from Our SEO Director

EPISODE: 206 – AI Nuggets from Our SEO Director

AI isn’t just changing SEO. It’s changing the way people choose an auto repair shop.

Brian Walker sits down with Michelle Travis to talk through what shop owners need to understand about AI-first SEO, zero-click search, brand trust, reviews, content depth, and why website traffic may go down[…]

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The Results of AI-First SEO

EPISODE: 205 – The Results of AI-First SEO

AI is no longer something that’s “coming.” It’s already changing the way auto repair shops get discovered, build trust, and attract high-value clients. In this conversation, Brian Walker sits down with Doug DeLucca and Chris Luoma to talk about what happens[…]

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Why Your Marketing Works….Until It Doesn’t

EPISODE: 204 – Why Your Marketing Works….Until It Doesn’t

Let’s be real, nothing feels better than when your marketing is firing on all cylinders. Phones ringing, bays full, your team moving fast. And then… it just stops.

No warning. No clear reason. Same budget, same ads, same strategy but the results? Gone[…]

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THIS PODCAST HAS BEEN MADE POSSIBLE BY

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SMP Sponsor - ARN Automotive Repair Network
SMP Sponsor - App Fueled
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