We are honored to have The Auto Repair Marketing Podcast as part of The Automotive Repair Podcast Network. In our podcasts you will hear from former shop owners, now marketers Brian and Kim Walker, our Shop Marketing Pros professional team members, coaches in the industry, shop owners, and other industry professionals.
It is our goal that every moment you spend listening leaves you with impactful ideas and inspiration to improve your marketing. If at anytime you have a question, feel free to contact us at anytime!
EPISODE: 204 – Why Your Marketing Works….Until It Doesn’t
Let’s be real, nothing feels better than when your marketing is firing on all cylinders. Phones ringing, bays full, your team moving fast. And then… it just stops.
No warning. No clear reason. Same budget, same ads, same strategy but the results? Gone[…]
EPISODE: 203 – Should You Have a Customer Advisory Panel?
Most shop owners are out here making big decisions based on gut feelings, a few loud customer opinions, or whatever seems like a good idea in the moment[…]
EPISODE: 202 – Bold Leadership with J.R. Portman
Leadership isn’t always about learning how to manage other people. Sometimes it’s about getting uncomfortable enough to finally lead yourself.
In this episode, Brian talks with J.R. Portman about his experience at Bold Advanced Leadership, a training that pushed him physically, mentally, and emotionally. They talk about enthusiasm, honesty[…]
EPISODE: 201 – The Loyalty Gap: Why Customers Don’t Come Back
You got the customer. You did the work. You got paid…and then they disappear.
That’s not normal, and it’s costing you way more than you think.
Kim Walker digs into the loyalty gap that keeps auto repair shops stuck in a transactional cycle and shows why customer loyalty is built in the space between visits, not just at the counter. From follow-up and personal connection to surprise-and-delight moments[…]
EPISODE: 200 – Everything That Has Changed in Auto Repair Marketing Since Episode 1
Two hundred episodes in, and a lot has changed. In this milestone conversation, Brian and Kim, look back at the biggest shifts in auto repair marketing since episode one, from the rise of AI and Local Service Ads to the growing importance of your Google Business Profile[…]
EPISODE: 199 – Deo Kitoko on YouTube Growth, Auto Repair Success, and Building Trust
From learning automotive repair beside his father in the Republic of Congo to building a successful shop and YouTube channel in Maryland, Deo Kitoko’s story is a powerful reminder of what hard work[…]
EPISODE: 198 – Differentiating Your Shop Through Market, Message, and Method with Rick White
If your shop looks and sounds like every other shop in town, you’re just another option in the sea of sameness. In this episode, Brian Walker sits down with Rick White of 180BIZ to talk about what it really takes to differentiate your shop[…]
EPISODE: 197 – Why Great Shop Owners Refuse to Settle with Parker Branch
Big goals require big standards, and that is exactly what Brian Walker and Parker Branch dig into in this conversation from VISION. Parker shares why he refuses to accept playing small, how coaching helped shape his growth, and what it looks like to push yourself, your team, […]
EPISODE: 196 – How to Align Technician Training with Your Shop’s Goals with Matt Wagg
Training is expensive, and too many shop owners treat conferences like a reward instead of a real investment in the future of their business. In this conversation with Matt Wagg at VISION 2026[…]
EPISODE: 195 – Are You Helping the Industry, or Just a Gossip?
Sometimes the problem isn’t the conference. It’s the mindset you brought with you.
Brian Walker takes on the chatter that came out of the VISION Conference and makes the case that seasoned shop owners may be expecting the wrong thing. When you’re new[…]
