ASTE class with Shop Marketing Pros "customer loyalty starts with Know, Like, Trust. Image of class title, and happy smiling caucasian couple with man signing repair receipt with smiling multi racial auto tech with silver car on lift in shop, along with logos

Customer Loyalty Starts with Know, Like, & Trust

Customer Loyalty Starts with Know, Like, & Trust

In Person Class
10/01/22
8am–10:45am
Cary, NC

Running a shop is not like it used to be. Converting one and done customers to loyal, return-every-time customers does not have to be that hard. 

Competition is steep and they’re doing everything they can to rent space in your customer’s mind. In this class, we’re going to talk about strategies you can implement in your shop to build a lasting, loyal relationship with your customers. 

We’ll discuss the following:

  • Perspective – from the customer’s viewpoint
  • Handling reviews – positive AND negative
  • The customer’s journey – from the phone call to after they leave your shop
  • How company culture plays a role
  • Practical techniques for helping customer get to know, like, and trust your shop

Former shop owners Brian + Kim Walker will share real-world shop experiences and ideas in this engaging class. Leave feeling encouraged, excited, and ready to improve customer loyalty immediately.

Sponsored By:

Shop Marketing Pros branded green and blue logo